The Bilt Locals Collection

The Bilt Locals Collection is a members-only online store. Each quarter, we’ll feature a new up-and-coming artist in the Collection, and curate decor items inspired by that artist. Use your points to decorate your apartment or fill your closet.

To explore our curated Locals Collection and redeem points toward an item in the Collection by going to the Rewards tab > Everyday rewards > Locals Collection section in either the Bilt app or website. 

I just received an email that I got a gift from the Bilt Locals Collection. What should I do next?

You’ll receive an email and push notification letting you know about your reward. To use your reward, you may need to claim it first.

To claim your reward:

1. Please go to the Your Benefits page, where you’ll see the option to claim your reward.
2. You’ll have the option to either claim the full reward, or split the reward with your roommate.
3. If you’re splitting your reward with your roommate, you can either split the reward evenly, or do a custom split. Bilt is not involved in the process of splitting your reward, and that’s entirely determined between you and your roommate.
4. Once your reward has been claimed, you can view it in your Bilt Home Design Collection tab.
5. To use the credit, please select the item you want to purchase and your credit will be applied and available at the time of checkout within the Bilt app.

What if my roommate has claimed some or all of the reward?

Rewards can be given to your entire household, or just to a single resident, which is determined by your property. In this case, your roommate might have claimed some or all of the reward. If your roommate claimed part of the reward and shared some with you, you’ll see it in your Bilt account. Bilt has no control over this, so we recommend discussing it directly with your roommate.

1. What is The Bilt Locals Collection?
   A limited-edition apparel and goods collection from Bilt, available exclusively to Bilt Members. It's the latest release from the Bilt Collection, the membership's apparel and goods line.
2. Where can I see the collection?
   View the entire collection at bilt.com/l/the-bilt-locals-collection, or in the Bilt app.
3. Who can shop the collection?
   Bilt Members only.
4. How do I become a Bilt Member?
   Download the Bilt app or sign up at bilt.com. Membership is free.
5. Do I need a Bilt Card to shop it?
   No. Any Bilt Member can shop the collection.
6. When can I shop?
   You can browse and save pieces starting September 18 at 9:00 AM ET. Purchasing opens to members on September 19 at 9:00 AM ET. The one-day pop-up in New York is October 1.
7. What does "save for purchase" mean?
   You can browse now and save the pieces you want so that you’re notified when purchasing opens.
8. How do I pay?
   In the Bilt app or on bilt.com, using Bilt Points, Bilt Cash, or any linked card.
9. When are points deducted?
   Points, if used on the order, are deducted at time of purchase.
10. Do I earn points on a Collection purchase?
    You'll earn your usual point rate based on your linked card you use to make your Collection purchase, just like any other purchase. There's no additional bonus for Collection items in The Bilt Locals Collection.
11. How do I know my order went through?
    You'll get a confirmation email once your order is placed, and a second email with tracking once it ships.
12. Can I change or cancel my order?
    Orders can't be changed or canceled once placed.
13. What if an item sells out after I place my order?
    Inventory can change quickly on a limited run. If an item sells out before your order is processed, we'll cancel that item, refund you in full, and let you know by email.
14. What size should I get?
    The Locals Tee runs oversized, so we recommend sizing down from what you'd normally wear if you want a more regular fit. The Bodega Crew and Park Henley Top & Bottoms are boxy but designed to fit more true to size. Because this is a limited run and all sales are final, we recommend reviewing the descriptions of each item to help decide on your size before you order.
15. Will the collection be restocked?
    This is a limited run, so availability of a restock isn't guaranteed. If a piece or size sells out, tap Notify Me and we'll let you know if more become available.
16. When will I receive my order?
    Orders take 48 hours or more to process, and most items arrive within three to four weeks. You'll receive a tracking email once your order ships. 
17. Where do you ship?
    U.S. addresses only. Some items can't be shipped to PO Boxes.
18. Can I combine two orders into one shipment?
    You can combine into one order, but certain items will ship separately.
19. What's the return policy?
    All sales are final. If something arrives defective or damaged, email Support+Collection@biltrewards.com within 48 hours of delivery and describe the issue. In applicable cases, we'll issue a return authorization number and a prepaid label, and send a replacement once we receive the item. Bilt isn't able to replace lost or stolen items.
20. Who do I contact about an issue with my order or points?
    Email Support+Collection@biltrewards.com and we'll look into it.
21. What is the pop-up?
    A one-day pop-up in New York City on October 1 from 11:00 AM to 6:00 PM ET at 837 Washington Street, where members can browse the collection in person, grab bites and drinks from local spots, and celebrate the launch together.
22. Do I need to RSVP?
    We recommend you RSVP via the Bilt app so we can plan accordingly! Collection items and complimentary food will be limited.
23. Can I bring a guest?
    You can RSVP for yourself plus up to one guest. Anyone can attend, but you'll need to be a Bilt Member to browse or shop the collection.
24. Can I pay with points in person at the pop-up?
    You can pay with Bilt Points, Bilt Cash, or any linked card in person at the pop-up.
25. Will the full collection be available at the pop-up?
    Yes, the full collection will be available at the pop-up, but in limited quantities.
26. Is anything exclusive to the pop-up?
    No exclusives, the full Bilt Locals Collection will be available to shop at the pop-up, just like online.
27. What happens if it rains?
    In the case of bad weather, we'll update everyone who RSVP'd with the plan.
28. Is the space accessible?
    Yes.
29. What's the return policy for something I buy in person?
    Everything purchased at the pop-up is final sale.