Your home deserves great care, and Bilt now makes it easier to find local pros through Thumbtack. You can book services right in the Bilt app and earn 1X Bilt Points on every eligible on-demand booking.
The basics
What is Thumbtack?
Thumbtack is an online marketplace that connects homeowners and renters with local home service professionals. You can use it for jobs like house cleaning, handyman work, and TV mounting.
How can I use Thumbtack in Bilt?
You can use Thumbtack in two ways, and each one works a little differently.
- On-demand services with pre-set prices: where available, book a job by picking a service, day and time, and paying the pre-set full price, plus any applicable taxes. You’ll pay for your booking through Bilt and will be assigned a pro by Thumbtack before your job begins. You’ll earn 1X points on these bookings and can pay with a linked card, points, or your Bilt Cash credits.
- Request a quote for a job: describe your job and get matched with pros in your area who might be a fit, then message the ones you want to work with. You'll work with them directly to agree on the terms of your project. You’ll pay the pro directly. You won’t earn Bilt Points on these jobs, but you can claim your Bilt Cash credit by following a rebate process within 30 days of the completion of the job.
Booking on-demand, pre-set jobs
How do I book a job?
Open the Home Maintenance section of the Bilt app and browse Thumbtack's on-demand services available in your area, or ask the concierge. Choose the service you need, book it at a fixed price, and pay at checkout. You never need to pay the pro separately.
Are on-demand services available where I live?
Not in every area. Thumbtack's on-demand services are not available everywhere, so the services you can book in the Bilt app depend on your location.
How can I pay?
You can pay with a Visa, Mastercard, or American Express card that is linked to your Bilt Wallet, with Bilt Points, or with Bilt Cash. Bilt processes your payment on your behalf and pays Thumbtack.
Can I track my booking and message my pro?
Yes, you can do both. After checkout, Thumbtack will provide information about your assigned pro via email and SMS.
Will I hear from Thumbtack directly?
You will. Thumbtack sends communications about the pro you booked and your upcoming job, so you can expect updates from Thumbtack as well as from Bilt.
I got an email from Thumbtack that doesn’t show correct information about how I paid for my booking.
Don’t worry, your confirmation email from Bilt reflects your payment details, including Bilt Cash and Bilt Points you used at checkout. On-demand Thumbtack bookings through Bilt are paid in advance and not upon completion of the job.
What if I would rather request a quote?
You can browse local pros and request quotes in Bilt. The pro provides the quote and takes payment directly from you. These jobs are not on-demand bookings.
Points and Bilt Cash
How do I earn Bilt Points?
You earn 1 Bilt Point for every $1 you spend on an on-demand booking made in the Bilt app or website. The booking must be a fixed price that you pay in advance at checkout, using an eligible Visa, Mastercard, or American Express card linked to your Bilt Wallet. You earn these points in addition to the rewards you usually earn, and they arrive 5 to 7 days after the transaction posts to your card.
Do I earn points on quote requests?
No, 1X Bilt points apply to on-demand bookings only.
How do I redeem Bilt Points?
You can use points at checkout on an on-demand booking to pay for all or part of the cost.
How does Bilt Cash work?
You can redeem up to $50 of Bilt Cash twice each calendar year, once from January 1 to June 30 and once from July 1 to December 31. That adds up to $100 a year. Each redemption applies to a single Thumbtack booking. If you skip a redemption or use only part of the $50, the rest does not carry over.
- On-demand booking: Your available Bilt Cash options appear automatically at checkout.
- Quote booking: After the job, follow the steps in the Bilt app and submit proof of booking, such as an invoice, receipt, or confirmation of completed job, within 30 days of job completion. Bilt and Thumbtack will verify it, and then Bilt will send you a digital check for the Bilt Cash amount. Submitting proof does not guarantee approval.
Cancellations and refunds
Can I cancel an on-demand booking?
Yes, you can cancel a Thumbtack booking you made through Bilt with no penalty if you’re more than 24 hours before your booking. If so, you’ll be refunded your booking amount to your original method of payment.
What happens if I cancel after the window closes?
Once your pro is assigned, you’ll be directed to cancel through Thumbtack. For cancellations less than 24 hours before your booking you’ll be refunded to your original method of payment less a $15 late-cancellation fee.
What happens to my points if I cancel?
Any Bilt Points you earned on that booking will be reversed when you cancel.
What happens to the points or Bilt Cash I used on a canceled booking?
Any Bilt Points or Bilt Cash you redeemed at checkout on the booking will be refunded to your account.
Can I cancel a quote-based job in Bilt?
Quote-based jobs are booked and paid for directly with the pro, so you will need to arrange any changes or cancellations with them.
Getting help
Who do I contact about a booking or a pro?
Thumbtack Customer Service can help with anything related to your pro. You can call (628) 266-0562 or read Thumbtack's on-demand bookings article. If you have a problem with a pro, you can also use Thumbtack's report a concern form.
Who do I contact about a payment, my points, or Bilt Cash?
If you paid through Bilt and have an issue with the payment, please contact Bilt Support. Bilt Support can also help with your points balance, your redemptions, and your Bilt Cash.
Is Bilt responsible for the work?
Bilt does not provide the services, and it is not responsible for the quality or performance of Thumbtack or its pros. If you have a dispute about the work, please contact Thumbtack or the pro directly. All bookings are also subject to Thumbtack's terms of use.