Earning Bilt Points at Lowe's
How do I earn Bilt Points at Lowe's?
Link your MyLowe's Rewards account to your Bilt account from the Lowe’s page in the Bilt app. Once your accounts are linked, you'll earn 1 Bilt Point for every $1 you spend on net purchases, which means purchases minus returns and credits, both in store and online. Those points are on top of the rewards you already earn, such as rewards from your card. Earning points on purchases at Lowe’s is subject to the Lowe’s x Bilt Terms and Conditions.
Do I need a MyLowe's Rewards account to earn Bilt Points?
Yes, you'll need one connected to your Bilt account. Joining is free. You can create a new account or link one you already have.
I'm already a MyLowe's Rewards member. Do I need to do anything?
If you have an account that matches your Bilt account information, your accounts may already be linked. You can check from the Lowe’s page in the Bilt app or website, and link your accounts if you need to.
Do I have to pay with a card linked to my Bilt Wallet at Lowe’s to earn Bilt Points?
No, you don't, as long as Lowe's can connect the purchase to your MyLowe’s Rewards account. Your purchase earns points when you do any one of the following:
- You scan your MyLowe's Rewards account at checkout.
- You pay with an eligible Visa, Mastercard, or American Express card that is linked to your Bilt Wallet at the time of purchase and your MyLowe’s Rewards account is linked to your Bilt account.
- You enter the phone number associated with your linked MyLowe’s Rewards account at checkout.
Do purchases I made before linking my accounts earn Bilt Points?
No, you'll only earn Bilt Points on purchases you make after your accounts are linked, so link them before your next trip to Lowe's. Purchases made before your accounts were linked aren't eligible.
When will my Bilt Points show up?
Your points will arrive within 5-7 days after an eligible transaction posts to your card account.
What happens if I return something?
Because you earn Bilt Points on net purchases, points awarded for an item you later return or have refunded are reversed. Bilt may also revoke points that were awarded on a purchase that wasn't eligible.
How do I unlink my MyLowe's Rewards account from my Bilt account?
You can unlink your MyLowe’s Rewards account from the Lowe’s page in the Bilt app or website.
What other benefits do I get as a MyLowe's Rewards member?
MyLowe’s Rewards offers members special benefits at Lowe’s. You can learn more about them on the Lowe’s website here.
Lowe's HomeCare+
What is Lowe's HomeCare+?
Lowe's HomeCare+ is a subscription service that includes two in-home visits per year, with up to seven essential home maintenance services performed at each appointment by local Lowe's store associates. Subscribers can easily schedule visits in-store or through Lowes.com, and select up to seven services per visit. Learn more about Lowe’s HomeCare+ here. Subject to availability and the Lowe’s x Bilt Terms and Conditions.
Which services are included?
Where Lowe’s HomeCare+ is available, you can choose from the following services during each visit: electric dryer vent cleaning, HVAC air filter replacement, refrigerator water filter replacement, electric water heater flush, garage door lubrication, smoke and carbon monoxide detector battery replacement, and light bulb replacement. Learn more about the seven services here. Your subscription covers the service itself, and the replacement items are separate. Please have the air filters, water filters, batteries, and light bulbs you need on hand before your associate arrives so your visit goes smoothly.
How can I use my 5% service item discount?
For questions about using your Lowe’s HomeCare+ subscriber benefits, please visit the Lowe’s HomeCare+ page.
Am I eligible for Lowe’s HomeCare+?
HomeCare+ is available to MyLowe's Rewards members who have a residential property within a 40-minute drive of a participating Lowe's store, in select ZIP codes. Homes located on military bases aren't eligible. Each MyLowe's Rewards account can have one subscription, and a subscription can't be transferred or shared. You’ll see an option to purchase a Lowe’s HomeCare+ subscription in the Bilt app or website if your address is eligible for Lowe’s HomeCare+.
Can I have more than one HomeCare+ subscription?
No, each MyLowe's Rewards account can have one subscription.
Can I transfer or share my HomeCare+ subscription?
No, a subscription can't be transferred or shared with someone else.
Scheduling and using your visits
How do I schedule a visit?
You purchase HomeCare+ through Bilt, and then you schedule and manage your visits through Lowe's. Sign in to your MyLowe's Rewards account, select HomeCare+, and then select Schedule Appointment. You can also schedule in store, and the Customer Service desk at your local Lowe's is happy to help.
How do I confirm my visit appointment?
You can confirm your appointment starting 48 hours before it begins, and you'll need to confirm by 4 p.m. the day before, or the appointment will be canceled. You can confirm from the HomeCare+ page in your MyLowe's Rewards account.
Can I change or cancel a visit appointment?
Yes, you can change or cancel until 4 p.m. the day before your appointment. If you cancel after 4 p.m., or if no one is home when the associate arrives, the appointment is forfeited and can't be rescheduled, so it's best to make any changes early.
How do I prepare for my visit?
A little preparation helps your visit go smoothly:
- Someone who is 18 or older should be home for the entire appointment.
- Please have the replacement items for your selected services on hand.
- Please give the associate clear access to the areas being serviced.
- Please keep pets safely away from the service areas.
What happens during my visit, and how long does it take?
A trained Lowe's associate will confirm the services scheduled for your visit, complete the work, and review it with you before leaving. Visits generally take up to two hours or less, and some are shorter depending on the services you choose.
What if I don't use both visits?
Your subscription includes 2 visits per term, and unused appointments expire at the end of the term and don't roll over, so be sure to schedule both.
For additional questions about using your Lowe’s HomeCare+ benefits, please contact Lowe’s support.
Paying, renewal, and refunds
How can I pay for Lowe’s HomeCare+?
You can purchase Lowe’s HomeCare+ in the Bilt app or website with Bilt Points, Bilt Cash, an eligible card linked to your Bilt Wallet, or a combination of the three. If Bilt Points and Bilt Cash don't cover the full price, the remaining balance is charged to an eligible card linked to your Bilt Wallet. Once your Lowe’s HomeCare+ is active, you’ll see it reflected in your linked MyLowe’s Rewards account.
How do I use Bilt Points for my subscription?
You can pay for all or part of your subscription with Bilt Points at checkout. Your points are deducted from your account as soon as you complete your purchase.
How does Bilt Cash work with HomeCare+?
You can apply up to $99 of Bilt Cash each year toward your subscription, together with Bilt Points and a linked card. Your available Bilt Cash options appear automatically at checkout, and you choose whether to apply Bilt Cash toward your auto-renewal from the Lowe’s HomeCare+ account management section of the Bilt app or website.
Bilt cash redemptions are subject to the Bilt Cash Program Terms and Conditions and the Lowe’s x Bilt Terms and Conditions.
Does my subscription renew automatically?
Yes, your subscription renews through Bilt every 12 months on the anniversary of your purchase date, at the price shown in the Bilt app or website at that time, so you can keep enjoying your benefits. Bilt will send you a reminder before each renewal. Any part of the renewal price that isn't covered by Bilt Points or Bilt Cash is charged to the payment method on file.
How do I stop my subscription from renewing?
You can turn auto-renew off at any time in the Bilt app or website. Your subscription stays active through the end of your current term, and then it ends.
Can I cancel and get a refund?
Yes, you can cancel within 30 days of purchase, or within 30 days of each renewal, and receive a refund as long as you haven't used any of your Lowe’s HomeCare+ benefits. Refunds go back to the form of payment you used, and any Bilt Points and Bilt Cash are returned to your Bilt account. After the 30-day period, or once you've used a benefit, the subscription isn't eligible for a refund, but you can still turn off auto-renew at any time.
I purchased Lowe's HomeCare+, but my account is labeled "Pending." What should I do?
In a few cases, Bilt may not be able to activate a Lowe’s HomeCare+ subscription for you. If your account is labeled “pending” for more than an hour, reach out to Bilt support for assistance.
Support
Who should I contact if I have questions?
We're here to help, and the right team depends on your question:
- Contact Bilt Support with questions about purchasing or canceling Lowe’s HomeCare+ and earning Bilt Points on Lowe’s purchases
- Contact Lowe's with questions about HomeCare+ benefits, coverage, claims, and appointments.